Licenses & Regulatory Information

The entity responsible for operations is the party you enter into an agreement with upon accepting our Terms of Use and establishing an account. Its complete official name, its organizational structure, its registration information and the corporate group to which it belongs are outlined in the client agreement provided during account setup, and are available upon request via the contact methods detailed in the "Requesting documentation" section that follows.

Since organizational hierarchies, registration details and operational arrangements are subject to modification, we intentionally refrain from displaying them as permanent content on an informational page. The client agreement and supporting documentation package delivered to you constitute the definitive reference material; in instances where this page contradicts those documents, the documents take precedence.

Group companies and service providers

Certain functions - technology hosting, payment processing, market data, customer identification tools - are carried out by specialist third-party providers under written agreements. The categories of provider we use, and the way your personal data is handled by them, are described in our Privacy Policy. We do not disclose service provider identities on this page.

1. 01

   Client identification

   Every account is verified before funding, trading or withdrawal, in line with the KYC and AML controls described on our KYC & AML page.

2. 02

   Financial-crime prevention

   Screening for sanctions and financial risk, continuous examination of all transactions, internal reporting escalation structures and maintenance of records for durations mandated by governing regulations.

3. 03

   Handling of client money

   Customer funds are maintained in accounts distinct from the company's own operational capital, and disbursements are processed back to a confirmed account registered under the client's identity.

4. 04

   Fair and clear communication

   Costs, spreads and any applicable fees are published in your account and on our pricing page. We do not promise specific returns, and all promotional material carries a risk warning.

5. 05

   Data protection

   Data concerning individuals is handled according to a specified lawful foundation, kept for no extended period than required, and secured via encryption mechanisms both when moving between systems and when stored.

6. 06

   Complaints handling

   A written internal complaints procedure with acknowledgement, investigation and a substantive reply within the timeframe stated when your complaint is logged.

In situations where a particular jurisdiction mandates higher standards than those outlined above, the more stringent standard applies to clients domiciled in that location.

Where the service is offered

Accounts may be opened by residents of the countries listed as eligible in the registration flow of your account. If your country appears in that list and you pass verification, you can proceed. If it does not appear, the service is not available to you.

Where the service is not offered

• Countries and territories subject to applicable international sanctions or embargoes.
• Regions requiring authorized local status to serve retail customers with this category of service, where we do not maintain such authorization.
• Regions identified as presenting elevated risk relating to economic crime in accordance with relevant legislation.
• Any location we have decided to restrict access to due to compliance considerations.

No solicitation

Nothing on this website is directed at, or intended for distribution to or use by, any person in a jurisdiction where such distribution or use would be contrary to local law. Accessing this site from an excluded jurisdiction does not create a right to use the service. If you move to an excluded jurisdiction while holding an account, tell us - the account may need to be restricted or closed and any balance returned to you.

What can be requested

• Confirmation of the operating entity and its corporate particulars.
• The current client agreement and the schedule of costs applicable to your account.
• A summary of our AML and client-identification procedures.
• The complaints-handling procedure and escalation route.
• Data-protection information relating to your own personal data.

How to make the request

1. 01

   Write to us

   Use the contact route on our contact page. Put "Regulatory documentation request" in the subject line.

2. 02

   Identify yourself

   State whether you are an existing client (and give the email address on the account) or a prospective client, and which documents you need.

3. 03

   Receive the pack

   Requests are answered within the timeframe stated when your request is acknowledged. Some documents may be provided in extract form where they contain confidential internal detail.

Documents are sent to the verified contact details on file. We cannot send account-specific documentation to a third party without your written authorisation.

Capital is at risk. The value of investments can fall as well as rise and you may receive back less than you put in. Please read the Risk Disclosure before you decide to use the service.

• This page is informational. It does not form part of any contract and does not replace the client agreement.
• Any figures, thresholds or timeframes referenced throughout this site are approximate; the parameters shown within your user account are the controlling figures.
• The content of this page is reviewed periodically; the version published here is the current one.
• Read alongside the Terms of Use, the Risk Disclosure, the Privacy Policy and the KYC & AML Policy.